de999's Privacy Policy

de999 ("we", "us", or "platform") provides an online betting and casino service for players in Bangladesh. This privacy policy ("policy") describes how your personal information is collected, processed, stored, and protected when you use the de999 website (https://de999.bar) and related services.

By using this platform or creating an account, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, you are requested to refrain from using our services.

We strive to comply with applicable data protection laws and regulations and keep your data secure in transit through SSL encryption technology. de999 never sells your personal information to unauthorized third parties.

de999 may collect the following types of information:

2.1 Identity & Contact Information

• Full name and date of birth (for age verification and legal compliance)
• Email address
• Mobile number
• Residential address
• National ID or passport number (when identity verification is required)

2.2 Financial Information

• Deposit and withdrawal transaction details
• Payment information provided via bKash, Nagad, Rocket, or bank transfer
• Account balance and transaction history

Note: de999 never stores your full bank account number or mobile banking PIN. Payment processing takes place in the secure environment of the relevant gateway.

2.3 Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Site browsing behavior and preferred games
• Login times and session duration
• Cookie and local storage data

2.4 Communication Information

• Messages and complaint details provided via live chat or email
• Customer service call notes (where applicable)

de999 collects information in the following ways:

3.1 Information Provided Directly

You provide information to us directly when registering an account, requesting a deposit or withdrawal, contacting customer support, or completing an identity verification form.

3.2 Automatically Collected Information

When you browse the de999 platform, technical information is automatically collected through cookies, web beacons, and similar technologies. This information is used to improve site performance and ensure security.

3.3 Information Received from Third Parties

Transaction confirmation details may be received from payment processing providers (such as bKash, Nagad, Rocket, or banks), and verification results may be received from fraud prevention agencies.

de999 uses the information collected for the following legitimate purposes:

4.1 Account Management & Service Delivery

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP rewards
• Technical support and customer service

4.2 Security & Compliance

• Identity verification and age confirmation (21+ policy)
• Prevention of fraud, money laundering, and other illegal activity
• Implementing responsible gambling policies
• Meeting legal and regulatory obligations

4.3 Service Improvement

• Personalizing and improving the user experience
• Analyzing platform technical performance
• Testing new features and games

4.4 Communication

• Transaction notifications and confirmations
• Security alerts and account updates
• Promotional offers (if you have given consent)

de999 never sells your personal information. Information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

The minimum necessary information is shared with trusted partners engaged in payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and fraud prevention. These partners are bound by strict confidentiality agreements and may not use the information for any other purpose.

5.2 Legal Obligations

Information may be shared with authorities as required in response to legal directives, court orders, or valid requests from regulatory bodies.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving de999's business, user information may be transferred as part of those assets. We will notify you in advance in such a case.

de999 takes industry-standard technical and administrative steps to protect your information:

While we take every precaution to protect your information, no digital system can guarantee complete security. In the event of a data breach, de999 will promptly notify affected users.

de999 retains your information only for as long as necessary:

• Information for active accounts is kept for the duration the account remains open.
• Even after an account is closed, certain information may be retained for a limited period due to legal obligations or dispute resolution needs.
• Financial transaction records are retained for the period required under anti-money laundering regulations.
• Once consent for marketing communications is withdrawn, information is no longer used for that purpose.
• After the designated period, information is securely deleted or anonymized.

As a user of the de999 platform, you have the following rights regarding your own information:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it. This request can be made to our support team.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. Some information can be updated directly from the de999 account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing communications. After receiving your objection, we will stop using your information for that purpose.

8.5 Right to Data Portability

You may request that the information you have provided be made available in a structured, commonly usable format.

de999 is a platform for users aged 21 and above only. We do not knowingly collect personal information from minors. Age verification during account registration is mandatory.

If we become aware that a minor has opened an account on our platform, that account will be closed immediately and the associated information will be deleted. Parents or guardians are requested to contact the support team to report a minor's account.

de999 may update this privacy policy as needed. If significant changes are made, we will notify you by email or via a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The date of the most recent revision is noted at the top of this page. You are advised to review this policy periodically.

If you have questions, concerns, or complaints about this privacy policy, please contact the de999 support team:

Our team is ready to help with any questions you have about your privacy. de999 believes that transparency and trust are the foundation of a long-term relationship.