de999 Responsible Gaming — Your safety is our priority
Enjoy entertainment at your own pace — de999 gives you limit-setting, time-out, and self-exclusion tools to keep you safe.
Core Principles of Responsible Gaming
de999 believes that online betting and casino games are a form of entertainment — not a source of income.
Online betting and casino games are a source of fun for many people. But they stay healthy only when you play within limits and treat gaming as entertainment. The de999 platform is committed to providing a safe and trustworthy environment for players in Bangladesh. We want you to enjoy every session — free from pressure, free from addiction.
Building a culture of responsible gaming at de999 is a core part of our mission. To support this, we provide multiple automated and manual tools — such as daily and weekly deposit limits, session timers, reality-check notifications, and the option to exclude yourself entirely when needed. This page will walk you through all those tools and the information around them.
Deposit Limits
Decide for yourself how much you deposit per day, week, or month. Once a limit is set it takes effect immediately, and increasing it requires a 7-day waiting period — this protects you from impulsive decisions.
Session Time Limit
Set how long you want to play in one sitting. When the time is up, de999 will send you a break notification and, if needed, automatically pause your session.
Reality Check
At set intervals during gameplay, de999 will remind you how much time and money you have already spent — so you can make informed decisions.
Time-Out
Temporarily deactivate your account for anywhere from 1 day to 6 weeks. During this period logging in or making deposits will not be possible — giving you the space to clear your head.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, contact support to activate a long-term or permanent self-exclusion.
24/7 Support
For any questions or concerns about responsible gaming, contact de999 via live chat or email at any time. We are always ready to help in Bengali.
How Your Limits & Controls Work
de999 gives you the freedom to shape your gaming experience entirely on your own terms.
| Tool | Details | Takes Effect |
|---|---|---|
| Daily Deposit Limit | Maximum deposit amount within 24 hours | Immediately |
| Weekly Deposit Limit | Maximum deposit amount within 7 days | Immediately |
| Monthly Deposit Limit | Maximum deposit amount within 30 days | Immediately |
| Session Time Limit | Maximum active time in a single session | Immediately |
| Time-Out Break | 1 day to 6 weeks | Immediately |
| Self-Exclusion | 6 weeks or more / Permanent | Immediately |
Lowering a limit takes effect immediately. A 7-business-day cooling-off period applies to increasing or cancelling a limit.
How to Set Your Limits
Log in to de999 and go to the Account Settings section.
Find the "Responsible Gaming" option and click on it.
Enter your preferred daily, weekly, or monthly deposit limit.
Turn on the session timer to receive automatic reminders after a set period.
Activate Time-Out or Self-Exclusion if needed — or let support know directly.
Contact support via email or live chat for help confirming any changes.
Recognise the Signs of Problem Gambling
Awareness is the strongest protection. If you notice any of the signs below in yourself or someone close to you, take action right away.
Warning Signs
- A strong urge to keep returning to the game to chase losses.
- Hiding the extent of your gambling from family or friends.
- Repeatedly trying and failing to stop playing.
- Reduced focus on daily responsibilities, family, or work.
- Betting with money meant for household or personal expenses.
- Feeling anxious or irritable when unable to bet.
- Taking on debt or borrowing money to participate in games.
Healthy Gaming Habits
Set a fixed budget before you play and stick to it.
Do not dwell on losses — winning and losing are both part of the game.
Never play while under the influence of alcohol or when under mental stress.
Take regular breaks — get up and stretch at least once every hour.
See gaming as entertainment, not a way to earn money.
Spend regular time with family and friends.
Protection of Minors
de999 firmly opposes underage participation and has multiple layers of measures in place to prevent it.
de999 is for individuals aged 21 and above only. Providing an accurate date of birth at account registration is mandatory, and age verification may be carried out at any time. Please ensure that children and teenagers in your household cannot access your de999 account.
A few steps you can take to keep your device secure:
- Use a PIN, password, or biometric lock on your device.
- Log out of de999 before closing the browser at the end of each session.
- Never write down your password anywhere children can find it.
- Use parental control software to manage children's internet access.
- Disable "Remember Password" or autofill in your browser.
If you believe an underage person is using de999, please let us know via live chat or email — we will take immediate action.
Contact Support
Active 24/7 — for immediate assistance
[email protected]
Available in both Bengali and English
7 days a week, 24 hours a day
Self-Exclusion: Keep Yourself Safe
Self-Exclusion is a powerful tool you can choose for yourself at any moment.
If you feel that gaming is getting out of your control, use de999's Self-Exclusion feature. It is a brave and wise decision.
While Self-Exclusion is active:
- You will not be able to log in to your account.
- Any attempt to create a new account will be detected and blocked.
- No promotional communications will be sent in your name.
- The balance in your account will remain safe.
To end Self-Exclusion, contact support directly — this process is intentionally kept a little longer so you have the opportunity to reconsider.
To activate Self-Exclusion, contact de999 support via live chat or email us at [email protected].
When to Choose Self-Exclusion
When you are unable to follow through on a decision to stop betting on your own.
When family or financial problems are arising due to gaming.
When you are turning to gaming to escape mental health problems.
When a loved one or a professional has advised you to take a break.
Responsible Gaming FAQ
Find answers to common questions about responsible gaming here.
Move Forward Safely at de999
Play within your limits, enjoy yourself — de999 is always by your side.